Exchange & Returns
Your purchase is eligible for exchange only if it meets the following conditions:
- An incorrect size or product has been delivered to you i.e., the product does not match the item in the order confirmation email
- If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging.
- If your purchase meets our return criteria stated above, please contact our care team within 7 days of delivery with the following information:
Order number, Delivery address, specify the reason for return and in case of a defective or incorrect product, please send us an image of the product.
You may contact us via email at firstname.lastname@example.org or call our customer care at +91 8824 800 800 from Monday to Saturday, between 9:30 AM to 6:30 PM (IST). We will look into the issue and respond to you within 24 working hours.
A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags are intact.
We endeavor to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.
Please refer to the size chart before you make a purchase, and in case you are confused about your size, do write to us at email@example.com or chat online with us.
Please note that size exchanges will not be possible after the product has been packed for delivery and has been shipped.
Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 5 working days for domestic shipments.
Terms and Conditions:
- Invoices for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase.
- Replacements will be offered based on availability of product. If we don’t have the replacement product, we’ll be happy to refund the money.
- Proportionate shipping will be refunded in the form of money only if it meets our conditions for a free return i.e. a quality or wrongly delivered product.
- We offer replacements, or size exchanges in case of clothing, only for the same product or style you have purchased.
- We are unable to entertain requests to replace a product with a different product or style, even if the price is the same.
- Products can be returned only in case of a genuine quality defect.
- We offer free shipping for all orders above INR 1,000 and 1500.
- Total shipping charges vary between INR 100 and INR 120, and will be calculated at checkout. Charges are based on the final weight and volume of the package to be delivered.
- We’ll get your order to you as soon as possible! We’re taking extra safety precautions with packaging and delivery, but we will still aim to have your order with you within 7 working days.
We accept the following modes of payment for domestic transactions:
- Credit cards – Mastercard, Visa and American Express
- Debit Cards – all major banks
- Net Banking – all major banks
- Wallets & UPI – PhonePe, Google Pay, Amazon Pay, Paytm
- Cash on Delivery (extra charges may be applicable)
If your card has been debited multiple times at the payment gateway while making a single purchase, call our customer care at +91 8824 800 800 or write to us at firstname.lastname@example.org, and we will resolve it for you.
Our customer care team is available from Monday to Saturday, from 9:30 AM till 6:30 PM (IST).
We encourage thoughtful use of paper and we are careful not to generate too much waste. That is why we keep our packaging simple yet classy.
That said, there are times that call for gorgeously wrapped presents. Many of MediMagic’s favorite gift items come packaged in our beautiful packages.
However, if you would like gift wrapping in addition, we are happy to do so with our signature wrapping paper for a nominal charge, mentioned during checkout. Please check and select the gifting option while checking out, and of course, don’t forget to send a personalized message with your gift!